Refund Policy

This policy explains when money is returned for purchases on Scrape.ly. It is part of the Terms of Service and uses their definitions. "We" means TeraShift GmbH, Hauptstrasse 35a, 8272 Ermatingen, Switzerland.

1. All sales are final

All purchases are final and not refundable. This covers plan fees, renewals, partially used billing periods, additional credits (used, unused or expired), included credit that has expired, and usage and Actor fees for runs that took place, including where results did not meet your expectations.

The Free plan, with USD 5 of promotional Credit every month, lets you try the Services before you buy. If you buy a plan, you had the chance to try it first.

2. The only exceptions

We refund only:

1. an amount charged in error (for example a duplicate or incorrect charge); and
2. a service we materially failed to provide, where a run did not take place because of our fault. In that case we refund the affected fee pro rata, or add the equivalent as platform credit.

We also refund the unused part of a prepaid period pro rata where we terminate your paid plan or Creator status without cause, as described in the Terms.

Plan fees and additional credits are sold through PayPro Global, which processes the refund to the original payment method. Credit bought through x402 is corrected as platform credit or, where we decide, by a transfer back to the paying wallet; blockchain transfers cannot be reversed.

3. Right of withdrawal for consumers

This section applies only if you are a consumer (a natural person acting mainly outside their trade, business, craft or profession) and the law of your country of residence gives a right of withdrawal for distance contracts, as in the European Union. Businesses have no right of withdrawal. Where this section gives you more than section 1, this section applies; otherwise section 1 and section 2 apply.

You have the right to withdraw from the purchase within 14 days without giving a reason. The period starts when the contract is concluded. To withdraw, tell us (TeraShift GmbH, Hauptstrasse 35a, 8272 Ermatingen, Switzerland; support@scrape.ly; +41 91 239 14 85) by an unequivocal statement, for example by email or post. Sending the statement before the period ends is sufficient. PayPro Global's terms also apply to purchases it sells, and you may send the withdrawal to PayPro Global or to us. If you withdraw, we reimburse every payment we received within 14 days of being informed, using the same means of payment, at no cost to you.

Early expiry. At checkout you are asked to confirm that you want the Services to start immediately and that you lose the right of withdrawal once we have fully provided the service. If you confirm, the right expires when the service has been fully performed. If you confirmed the immediate start but withdraw before then, you pay an amount in proportion to the service provided until you withdraw, compared with the full contract. If you bought additional credits with the same confirmation, your withdrawal covers those credits too, less the credit you have used.

4. How to ask

Contact us through the live chat or at support@scrape.ly, with your account email and the purchase. A chargeback without first contacting us is a breach under section 4.5 of the Terms of Service. Fees for an account suspended or terminated for a breach are not refunded.

5. Contact

TeraShift GmbH (Scrape.ly), Hauptstrasse 35a, 8272 Ermatingen, Switzerland. Live chat on scrape.ly and my.scrape.ly · support@scrape.ly · +41 91 239 14 85.